Terms of Service


When you the customer agrees to our terms of service before placing your order you stating you have read and understand our terms of service. 


Accepting Terms & Conditions constitutes a legally-binding contract, so it is in your interest to make sure that you have read them before accepting.


Online Repair order / Order Cancelation

Order cancelations are subject to a 15% cancelation fee. 

Services provided

Warranty on parts ruled as defective for lifetime of the device. Warranty only valid on part(s) replaced during original service. Cracked screens caused by physical damage are NOT cover under warranty. Any device sent back to i99 Repair as a warranty claim will be inspected before approval. No warranty on water damaged devices.

iHelp Repair terms of service/repair

Purchaser of service will truthfully and to the best of his/her own knowledge select the most appropriate repair. If other problems are found with the your device, iHelp Repair will contact the owner immediately before completing repairs. 

If you send iHelp Repair a device that is beyond repair, we will contact you. If you do not truthfully select the right repair(to your best knowledge), we reserve the right to refuse service and return your device. 

Items as device cases or original boxes sent to iHelp Repair will treated as donations to Help Repair. iHelp Repair states that customers are to only send in their device only for repair.    

If your water damaged phone can not be repaired satisfactorily, customer will have the option to receive a the phone back, or sell the phone to iHelp Repair. If your phone has water damage, no warranty will be given on any repair. iHelp Repair retains the right to refuse any repair.


In an event that iHelp Repair receives any device that has been tampered with or has been taken apart or has been partly taken apart, iHelp Repair offers no warranty or guarantee of the devices functionality or its parts, as this unit was not in whole when Help Repair received the unit for repair. 


In an even that a customer device is damaged by iHelp Repair in the process of a repair, iHelp Repair will replace the unit with a working unit of the same kind or better, in the same or better condition. iHelp Repair must have the device in possession in order to confirm the state of the device and to confirm the issues stated or claimed. If the device is found to be in a non repairable state a replacement will be issued.  





The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of iHelp Repair. The collective work includes works that are licensed to iHelp Repair. Copyright 2013, iHelp Repair ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with iHelp Repair or purchasing iHelp Repair products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with iHelp Repair or to purchase iHelp Repair products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by iHelp Repair. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of iHelp Repair used in the site are trademarks or registered trademarks of iHelp Repair.

Warranty Disclaimer

To the fullest extent permissible pursuant to applicable law, iHelp Repair disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. iHelp Repair does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. iHelp Repair does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

 Limitation of Liability

iHelp Repair shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if iHelp Repair has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a iHelp Repair product is mistakenly listed at an incorrect price,iHelp Repair reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. iHelp Repair reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, iHelp Repair shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by iHelp Repair without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


iHelp Repair may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to iHelp Repair.


Your use of this site shall be governed in all respects by the laws of the state of Idaho, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of iHelp Repair products) shall be in the state or federal courts located in Payette County, Idaho. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of iHelp Repair products) must be commenced within one (1) year after the claim or cause of action arises. iHelp Repair's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. iHelp Repair may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a iHelp Repair or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

iHelp Repair does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, iHelp Repair is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, iHelp Repair reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to iHelp Repair in its sole discretion.


You agree to indemnify, defend, and hold harmless iHelp Repair, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, iHelp Repair may link to sites operated by third parties. However, even if the third party is affiliated with iHelp Repair, iHelp Repair has no control over these linked sites, all of which have separate privacy and data collection practices, independent of iHelp Repair. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, iHelp Repair seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

 Abandonded devices

In the event that a device is left at our repair facility with no response from customer for 30 days, device becomes property of iHelp Repair.

 Parts warranty

Parts are tested prior to shipping out. They leave here working. They carry a lifetime warranty if, and only if, the part has not been installed by the customer. 

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